Ordering
Placing an order is an offer to buy. We confirm it by phone or SMS, and the sale is made when we confirm. We may decline an order — if an item has sold out, if the address is outside our delivery area, or if we cannot reach you.
Prices
All prices are in Bangladeshi Taka and include applicable tax. Delivery is charged separately unless your order qualifies for free delivery. Prices can change, but never after your order is confirmed.
Products
We photograph our pieces in natural light and describe them as accurately as we can. Colour can look different from one screen to another, and handloom and hand-finished pieces vary slightly from one to the next — that is the nature of the craft, not a defect.
Stock
Stock shown on the site is our best account of it. Very occasionally an item sells out between your order and our confirmation. If that happens we will tell you and offer an alternative or cancel without charge.
Cancelling
You may cancel any time before dispatch — call or WhatsApp us. Once the parcel is with the courier, our Return & Refund Policy applies.
Using this site
The photographs, descriptions and design on this site are ours. Please do not copy or reuse them commercially without asking.
If something goes wrong
Talk to us first. Almost everything is settled with a phone call. Anything that cannot be is subject to the laws of Bangladesh.